We are delighted that you are considering ordering a custom-made product from our company. We understand that this can be an important decision and we want to reassure you by presenting our commitments.
First of all, we are at your disposal 7 days a week from 8 am to 8 pm at +33 (0)2 97 46 11 87 to answer all your questions. We are aware that you may have concerns during your decision-making process, and we are here to support you at every step.
Moreover, we guarantee the quality of our products because we manufacture them ourselves, right here in Brittany. We take pride in our expertise and attention to detail to offer you a superior quality custom-made product.
We also understand that time can be a key factor in your purchasing decision. That is why we guarantee unmatched express manufacturing for a custom-made product.
Please also know that you will be kept informed about the progress of your order. You will receive emails at 4 key stages: payment accepted, order confirmation, preparation, and shipment. You can therefore be sure that you will be constantly updated on the status of your order.
We are proud to offer quality products at competitive prices, and we hope this will allow you to shop with confidence. If our prices were exorbitant, we would not be able to maintain our presence in the online market.
Finally, we want your customer experience to be happy and satisfying. If you have any concerns or complaints, we commit to addressing them quickly and efficiently so that you are completely satisfied with your purchase.
We hope these commitments will reassure you and that you will soon be a satisfied customer of our company.
We are committed to offering you the best customer experience as a guarantee
Our philosophy is that your satisfaction is the key to maintaining a positive brand image and a successful business. We understand that to achieve this goal, it is essential to provide quality products and services, as well as to ensure that all your needs and concerns are addressed.
We are dedicated to promptly resolving any issues or dissatisfaction that may arise, and to working closely with you to ensure you are completely satisfied with our service.
Our products come with a contractual warranty lasting TWELVE (12) months from the date of shipment, covering non-compliance of the products with the order and any hidden defects resulting from material, design, or manufacturing faults that affect the delivered products and render them unfit for use.
SNA does not cover damage or wear resulting from any modification, adaptation, or special, abnormal, or improper assembly of its products.
All warranties are excluded in cases of misuse, negligence, or lack of maintenance, as well as normal wear and tear or force majeure.
Rest assured that we put your satisfaction above all else and do everything possible to meet your expectations.
Mistakes are human, and SNA will always provide you with a solution
At SNA, we are committed to providing you with high-quality sail covers that fit your equipment perfectly. However, sometimes you may make an error with your measurements when placing an order. In that case, it is important to know that SNA is looking out for you.
First of all, we perform a consistency check when we receive your measurements and if there is any doubt, we will call you.
If despite this the sail cover does not fit properly, you can send it back to us for modification. At SNA, we understand that mistakes can happen and we are here to find a solution with our customers. We have a team of experienced professionals who can quickly and efficiently alter the sail cover to ensure it fits each customer’s equipment perfectly.
Our goal is to make sure that you are completely satisfied with our products and service. SNA is a company we created ourselves, and we are deeply committed to ensuring our customers are happy and share their satisfaction.
That is why we pledge to find a solution for every customer who encounters issues with the dimensions of their sail cover.
Our response will differ depending on whether you have ordered a standard product or a custom-made product.
To return a standard product, we ask that you contact us Monday through Friday to obtain a return authorization. The product must then be returned in its original packaging, unused, and in perfect condition.
Once the product has been received and inspected by the company, it will be refunded to your credit card, by bank transfer, or by check.
It is important to note that shipping costs for returning the product are generally the responsibility of the customer, unless the product is defective or there was an error on our part.
Due to their customized nature, it is difficult to accept returns and issue refunds for items that SNA has designed and manufactured according to the customer's specifications. In such cases, we try to find a solution to modify what does not meet your expectations. If there was an error on our part during customization, we will take responsibility for this mistake by offering you the choice to either receive a refund or have the product remade.
Even if your boat is on the other side of the world,
Even if it's a special boom, we know how to make the custom protection for you.
Click here and see the process of a real case with the testimony of a client based in Polynesia.
Taking measurements on your boat is preferable, but please know that we also have an alternative solution
When you purchase a lazy bag for your boat, it is important to take measurements of your sail in place in order to have a custom-made product. Indeed, not all sails are the same, so it is essential to take exact measurements to ensure a perfect fit.
Have you ever seen those mainsail headboards sticking out of the lazy bag because it is not suited to the sail’s dimensions?
A perfect fit guarantees durability.
However, there may be times when you are unable to take measurements of your sail in place, for example if your boat is located too far away. In this case, it is possible to purchase a standard lazy bag that does not require measurements. Although these products are not as customized as those made to measure, they can still provide a good solution to protect your sail when you are not sailing. The main risk for a sail is damage from UV rays, and the fabric used in all our lazy bag models is guaranteed to block all UV rays.
How to know if you manufacture cushions for my boat?
You can find this information directly on our website by selecting the Cushion category, then the type of boat (sailboat, rigid inflatable boat, or motoryacht), the model, and the manufacturer of your boat. I recommend following these steps by conducting an online search to find information about the cushions available for your boat.
These cushions either replace the old, worn cushions of your sailboat, rigid inflatable boat, or motoryacht, or they are a first-time equipment—for example, your motoryacht may not yet have a sunbed, or your sailboat has never been equipped with cockpit cushions.
If you can't find them, contact us and we will see together how to make them for you.
Your boat is too far away, SNA has a lazy bag for you
By standard lazy bag, we mean a lazy bag made according to standard dimensions that we have defined because we know they will fit all furled sail volumes.
This is the solution when you cannot take measurements on board your sailboat.
When you purchase a standard lazy bag to protect your sail when you are not sailing, there are several factors to consider to ensure that the standard lazy bag you have chosen will fit your sail.
You should know that it consists of two parts: the cover and the body. You order the length of the lazy bag that fits within the offered range, varying in 50cm increments, corresponding to the length of the boom. The cover partially or fully overlaps the body of the lazy bag. SNA has sized the body of the lazy bag so that the cover fully covers the front of your sail. You don’t need to worry about this; we have done the necessary calculations. You only need to choose the size that corresponds to your boom length. (This length goes from the back of the mast to the clew, which you exceed without going beyond the topping lift.)
You should also know that this lazy bag is a summer lazy bag. It is made from the same quality materials as all our lazy bags but does not include reinforcements. Therefore, it is not designed to remain in place permanently as it cannot withstand strong winds and storms.
Finally, please note that it is configured for a sail with a loose foot. If your sail is bolt-rope footed in the boom, you need to select this additional option.
SNA is a company specialized in the manufacturing of sail covers for boats. One of the features that sets SNA apart from other companies is its ability to produce a sail cover in just 3 days. There are several reasons why SNA is committed to manufacturing sail covers so quickly.
- First of all, to order a sail cover from SNA, it is necessary to take measurements of the sail's volume. This allows SNA to create a sail cover that fits the sail perfectly, ensuring optimal protection and long-lasting durability.
- Next, once installed, the sail must not remain exposed to damage caused by the moon and the sun. UV rays damage the sail material, making it more fragile and less efficient. UV rays can also cause delamination and tears in the fabric, thereby reducing the equipment's performance. To prevent these issues, SNA makes every effort to manufacture sail covers so that the sail is exposed to UV rays for as little time as possible.
- At SNA, we are proud to manufacture our sail protection products for boats in France. Producing a customized product for each client in just 3 days is a major advantage for our company, giving you the assurance that we are the manufacturers of our products and that they are made in France.
- Manufacturing a personalized product in 3 days is also a benefit for you, especially if you spend little time at the port. It allows us to respond quickly to your needs. In today’s age of immediacy, delivering a custom-made product in 3 days is highly appreciated and truly unprecedented.
We design our lazy bag, our large-sized cover, our genoa covers, and all our other products directly in France. By manufacturing them ourselves, we can guarantee exceptional quality and flawless finishing. We have complete control over the materials used in the production of our products, ensuring a long lifespan. Being produced in France, they comply with European quality and safety standards and adhere to French regulations, which are among the strictest in the world.
Our decision to produce in France was driven by our values, even though it represents a higher labor cost. However, we have optimized our production process to be able to hire French workers without increasing the cost of our products.
To see the proof, simply compare the price of a similar genoa cover sold on a German online site. You will notice it ships in 3 to 4 weeks, indicating it is not made in France or Germany, but outside Europe. With a 13% lower cost in favor of the SNA genoa cover (€423.60 including tax for a genoa cover made outside the EU versus €369.74 including tax for the SNA genoa cover made in Brittany), the superior quality, French manufacturing, and fast delivery times make it an obvious choice.